One of my clients recently faced Emergency Medical Treatment and Labor Act (EMTALA) violations – pinged not once, but twice within four weeks.
With no time to wallow, we moved into action on a correction plan. A week after receiving CMS’s last notification letter, we submitted the hospital’s plan of correction, which included the following:
- Redefining quality patient safety practice standards/policies
- Improving emergency care delivery system processes
- Providing physician and nursing staff education
- Implementing compliance monitoring processes
As with any good game plan, we stuck to it like glue. Three weeks after the plan of correction was submitted, CMS re-surveyed the Hospital, which passed with flying colors.
Throughout my many years in clinical consulting, I’ve learned a few things – one being that any plan needs a solid structure and toolkit with which to execute. My arsenal starts with Verge Solutions. This web-based compliance tool served as our means for ongoing professional practice evaluations, and with it we were able to link to the regulatory standards, ensure real-time compliance reporting and customize the interface for any community hospital.
If you are interested in avoiding receiving CMS deficiency letters and needing to write corrective action plans, let’s talk about doing a survey readiness assessment for your hospital’s emergency department.